FAQ

Once your order has been confirmed, you will receive a confirmation email containing your tracking number. Simply enter this number on the carrier’s website to follow the progress of your shipment.

You can securely complete your purchase on oxford-canada.ca using major credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

At this time, oxford-canada.ca ships only within Canada.

If you have an Oxford account, you can initiate a return directly through your account once your order has been delivered.

If you do not have an account, please contact our customer service team for assistance with your return.

Yes, we ship anywhere in Canada where major carriers (such as Dicom, DHL, Purolator, and UPS) provide service.

Please note that additional shipping fees may apply to remote or extended delivery areas.

Your purchase history is available if you created a customer account (My Oxford) and were logged in when placing your orders.

To access your history, click on “Log In” or “My Oxford” at the top of the website and sign in to your account.

Once an order has been confirmed, it cannot be canceled.

After receiving your order, you may return the items through your Shopify account. If you do not have a Shopify account, please contact us for assistance.

Please note that handling or shipping fees may apply.

Not necessarily. Prices listed on oxfordcanada.ca are set by Oxford Canada and may differ from those offered by individual dealers. Dealers may sell products at higher or lower prices.

A trickle charger will give a constant small charge as long as it is connected, whereas the intelligent chargers will charge until the battery is at its optimum and then go into standby mode until a voltage drop is noticed. On detecting a voltage drop the charger will kick back in and start charging again.

Regarding all our battery chargers, if you use the fitting kit we provide (the ring lead attachment) then it does not matter what system the motorcycle uses for electronics, our chargers will work fine as they connect directly to the battery. The systems on the motorcycle (e.g Canbus) only have any effect if you use their sockets and not the ones we provide.

Oximser Pro 900 – 6 & 12Volt WET/MF Batteries (3.5 – 20ah)

Oximiser Pro 1250 – 6 & 12Volt WET/MF / AGM / GEL & 12V LIFEPO4 batteries (3.5-40ah)

Oximiser Pro 2000 – 12Volt WET/MF / AGM /GEL & V LIFEPO4 batteries (8-80ah)

Oximiser Pro 5000 - 12Volt WET/MF / AGM /GEL & V LIFEPO4 batteries (20-120ah)

Yes, the code needed to order the part is - EL113 - CROC-O-RING LEADS

Oximiser Pro 900/1250 – 2-amp micro blade fuse

Oximiser 2000 – 4-amp micro blade fuse

Oximiser 5000 – 7.5-amp micro blade fuse

(All 3 fuses are included when you purchase the EL113 croc-O-ring)

Yes, the charger will start back up automatically should a power cut occur; this is a new feature unique to this range of chargers.

The 900 model will automatically select the correct voltage. The 1250 charger will automatically recognise if the wrong voltage has been selected (6V/12V) and stop charging. The 2000/5000 models only support 12V due to the high amperage output.

Yes - The Oximiser Pro range will recognise a 12V battery that is above 4 volts; if the battery is below 4 volts, it would be advisable to replace the battery. 

If the charge profile on the charger’s screen is flashing and the indicator is full, the charger is in de-sulfate mode and should be left to complete this for up to 60 hours. If this does not work, then you may need to replace the battery. Please refer to the instruction manual for more information on desulphation mode.

Our Oximiser Pro’s 1250/2000/5000 models can charge 12V Lithium Batteries (LiFePO4).

It can only be used on 12Volts Led Acid batteries, NOT Lithium (LiFePO4).

Green - Strong (battery will be more than 12.6)

Yellow - Charge (battery voltage between 12.2-12.6)

Red - Weak (battery voltage is below 12.6)

The charger has a blocking diode to ensure it will not drain the battery when the light fades.

Our advice would be to go to an outdoor/camping retailer and speak to an advisor there to recommend the best quality tent glue for this purpose.

As all our motorcycle covers are universal, we would recommend that you measure your motorcycle and compare it to the measurements on our sizing chart which is available here.

Yes, the V8 switch will replace all your old wiring, you need to remove all the old loom and just leave the grips in place. The V8 will plug straight into the grips and wire direct to the battery.

Yes, there is a simple test that can be carried out should one grip fail to heat. Firstly, take the connector from the working grip and swap on to the grip that is not heating. Should the grip now heat up, this will tell you that the fault lies with the connection to the grip rather than the grip itself.

Yes, the grips can be purchased separately from your local Oxford dealer. You will need to know the model of HotGrips to ensure you order the correct grip pattern. You can see all the models available on our website.

We advise that the HotGrips are wired direct to the motorcycle’s battery as per the instructions. However, if you wish to wire via a relay then it is possible. For advice on wiring the HotGrips through a relay, please contact the motorcycle manufacturer or your dealer.